Wedding – Friday 23rd February 2018 – Vale Royal Suite

Forest Hills made our wedding day so perfect. I arrived on the Thursday afternoon to find the room already set up and told to relax and if I needed anything at all to ask. I was introduced to Kieran who was absolutely fantastic. On the day of the wedding Kieran explained how everything was going to happen. He collected me and my bridesmaid from our room and escorted us to the ceremony. I can't thank him enough. I would highly recommend Forest Hills as the staff really did look after everything.
Thank you


Wedding – Saturday 3rd March 2018 – Vale Royal Suite

Hi Tracey

Thanks so much for organising it, sorry we were going to get in touch with you. But we just got to Rome! It was amazing and it all went to plan, the food was lovely, we’re just disappointed we didn’t get to try the buffet though but everyone said it was fab and the best buffet they’d had! Think we’d been so stressed we didn’t really eat! Ha ha. The room looked lovely and all the staff were great. Marcus and his family stayed an extra night and said Elaine and Bob in particular were both top notch, they couldn’t have been more helpful. We had such a lovely time, I don’t know what I’ll do with myself now, sure everyone says the same!

We will pop up and see you when we get home.

Thanks again, I wouldn’t hesitate in recommending you guys!

Group Dinner – Friday 16th March 2018– Overton

Good Morning Tracey!

Just wanted to drop you a line to thank you for Friday night. Apart from the traffic, everything went really well. The food was fantastic, the table layout etc were all great! Everyone had a really good time, so I think you could say it was a resounding success. I did try and catch the manager/supervisor on the night before I left but could not find him to thank the waiting staff, so please pass on our thanks and appreciation.


Youth Speaks Conference – Sun 18th March 2018– Vale Royal Suite

Dear Tracey,

We lost one team to the weather, but otherwise it was a great success.

Many people expressed their appreciation of Forest Hills providing the venue.


Private Group Dinner – Vale Royal Suite – Saturday 17th March 2018

Good morning Nicole

The evening was a great success.

3 of us came up at 12.00 to decorate the tables and were helped by a member of your staff for which we were grateful. The room looked beautiful.

Later Bob and his staff all looked after us excellently and nothing was too much trouble. The food was lovely - had many comments about the tender lamb and a lot of praise about the standard of everything.

Trevor and I stayed the night and had a beautiful room and an excellent breakfast.

Thank you so much for all your organisation which meant that everything went smoothly.


Lunch – Sunday 5th February 2017 – Restaurant

Good evening,

I'd just like to say a huge thank you to all your staff who catered for us today for my daughter's 18th birthday.

From start to finish they couldn't have been more helpful and made the party extra special.

Lovely staff, food and room, thank you!

Lunch – Sunday 5th Feb – Restaurant

Dear Charlotte

I am writing to say a big thank you to you and Nicole for making my granddaughters 18th a very special day. The staff on the day were so helpful, very pleasant and made sure that we were well looked after.

The food was outstanding  plentiful, really hot and presentation excellent. Thank you to your Chef and people in the kitchen.

In  April 2018 we shall be celebrating our 50th Wedding Anniversary and because of the service we have received we have already decided on the Venue, thank you.

Once again from all the guests a big THANK YOU.


Private Valentines Dinner – Saturday 11th February 2017 – Vale Royal Suite

Hi Nicole, Just sending you all a BIG Thankyou for a great night on Saturday.  Everything was absolutely perfect and everyone had a really good time.

The food and service were excellent and many thanks for the brilliant raffle prize.

Many thanks again, keep up the good work!

Wedding – Sat 18th Feb – Vale Royal Suite

Hi Nicole

I just wanted to pass a heart felt thanks on to you and all the staff who helped to make our wedding run seamlessly.

Kieran, Bob and Elaine were especially helpful and I especially appreciated Kieran making sure I ate a hearty breakfast and reminding me to remember every moment. It was lovely and it made me feel very special.

All the staff there, dining, bar, cleaning team were nothing less than amazing and I will be highly recommending the hotel to all.

We are already looking forward to booking in for our first anniversary next year.

Once again, thank you. Please pass on my appreciation to all involved. We will certainly look back on the day with nothing but positive memories.


Valentines Dinner Dance – Sat 18th Feb – Restaurant

Hi Nicole

Thank you soo much, we had a lovely stay at the hotel, a very warm welcome, the little dog gift and the fuss the staff made of our little dog just made my partners day, a lovely room and a great dinner with brilliant entertainment which again my partner Joeley and i really enjoyed, we will be booking again in the future and again thank you so much for a lovely time.

Surprise Party – Sun 4th Dec – Overton

Hi Tracey,

I wanted to say a huge thank you to you for organising Dad's party. It was amazing and everyone commented on how lovely the food was.

Everything was faultless and can't thank you enough.

Bond Night – David Marshall – 3rd December

Party x 20

Hi Speaking on behalf of my team we all had a fantastic night. Well done to the team working throughout the evening, they were polite and courteous at all times

Party x 18

Hi Nicole

We had a brill time thank you.  All the staff were brill, the meal was gorgeous, really enjoyed the night.

Christmas Fayre Lunch

Hello Nicole. Merely to let you know we had a very good lunch at Forest Hills on Wednesday – notable items were the sorbet with the melon (yummy) the terrine (flavoursome and different) and the lemon tart ( the filling was sharp and the pastry light)

We must have booked for a week earlier than normal but it was a real bonus – the kitchen was obviously not over stretched and it was able to be a very private affair with very personal service available from the staff (their very own words!)  The staff in the restaurant are always delightful with us and we are greeted as long lost friends – it is charming. Please pass on our comments and we look forward to seeing you in the New Year Best wishes for a happy Christmas

Company Christmas Party – Fri 9th Dec – Restaurant

Hi Nicole,

All went really well thank you and your team looked after us all night, I have posted a review on trip advisor conveying that message also, we will be in touch in the coming months to arrange something mid-year.

Once again thanks to you and the team for a great night !!!

Kind Regards, Site Director

Friday 9th December - Company Party - Overton Suite;

Hi Nicole

Just wanted to say a massive thank you to you and your team for having us for our Christmas Party last Friday.

Everyone had a really good time and enjoyed themselves. Everything was great, the Service, the food, the DJ so thank you very much.

Battle of the Decades Party – Fri 9th Dec – Vale Royal Suite

Party  x 30 !

Hi Nicole

The evening was great and everyone really enjoyed themselves. The food was good and because there wasn’t a huge number of people there the bar wasn’t too busy either.

We will definitely be back next year.

Party x 28

Hi Nicole,

We all had a fantastic night thank you.  The whole company really enjoyed it and great value for money.
I was very impressed with the food, thought it was really nice (I believe the people who had the vegetarian option were pleased also).  The staff were very helpful and friendly.  And the music was brilliant.  Would have loved it if there was a live band on.

Thank you for your email, have a great Christmas. Kind Regards

Party x 18

Dear Nicole

Thanks for your email.  We thoroughly enjoyed the Battle of the Decades Christmas Party Night – we thought that the food, the service and the disco were very good.  It was also good value for money and we would look to book for an all-inclusive party night again next year. Happy Christmas


Party Night with Indigo – Sat 10th Dec – Vale Royal Suite

Party x 12

Thoroughly enjoyed it, it was the best Christmas Party ever!!


Party x 30

Yes we enjoyed the night, we thought the band were great.

The service was excellent.


Party x 22

Hi Nicole

Everything was fine on the night - many thanks.

I must add that you were excellent in your communications and efficiency in dealing with all my arrangements. Please pass this email to your line manager as you were an impressive ambassador for your company.

Compliments of the season.


Childrens Party – Sun 11th Dec – Vale Royal Suite x 100 / Conservatory / Snooker room

Hi Tracey

It was a really good party, the Grotto in the conservatory was brilliant.

Christmas Lunch – Tue 13th Dec – Restaurant

Received the following email;-

Thank you for your excellent organisation and service yesterday. Many of our guests told me how much they had enjoyed the meal and the occasion.

The service of the kitchen and your smiling waiters was excellent. We look forward to Tuesday 12th December next year. I will confirm after our meeting in January.

Best wishes for 2017

Christmas Fayre Lunch – Tues 13th Dec – Restaurant

Hi Nicole

Just to say we really enjoyed our Christmas lunch. Thank you to everyone. The staff were excellent and very attentive.

Happy Christmas to you all.

Wedding – Friday 16th Dec – Vale Royal Suite

Hi Nicole,

Just a quick message to say how pleased we were with the service from all the staff on our wedding do. They were very helpful and made us feel very welcome. The food was lovely, we had lots of great feedback from our guests.

I would recommend the hotel to our friends Thanks again for making it very enjoyable and memorable

Family Group – 23rd December stay

Hi there, Just  a note to say we had a fantastic time again at Forest Oaks, 10 of us stayed on the 23 December and it was perfect in every way.
This is the 5th time I have booked for groups with you at  Christmas time  , not to mention little breaks for my husband  and I  during the year.
I am always impressed with the consistent high standards we receive ,the wonderful hospitality and the homely ,comfortable vibe in general.

New Year’s Eve – Restaurant

I just wanted to let you know we had a lovely time on New Year's Eve and during our overnight stay.  Once again, everything was wonderful - the food, the entertainment and the lovely staff.  Thanks for handling our booking so efficiently too. Members of our group are already saying they want to do it again next New Year!

Wedding – Saturday 28th May

Hi Nicole

Sorry for the late reply we have only just got back from our honeymoon last night.

It went far to fast!!!! Everything went amazingly.  Kieran was amazing. He was such a lovely guy and was a pleasure to have!! We have only had one night I'm the house as newly weds so far so good!!

Sunday Lunch Family Party – Sunday 29th May – Restaurant & Conservatory

Everyone commented how much they enjoyed their Sunday lunch at the hotel.  They especially appreciated having use of the conservatory

before and after lunch, giving them the opportunity of catching up with each other.  The staff were attentive without hurrying us.

A great end to my wife's 70th birthday.

Afternoon Tea – Thursday 2nd June – Restaurant

Hello Nicole,

We came to Forest Hills for our afternoon tea yesterday as arranged and everyone thoroughly enjoyed it. The way the tables set worked brilliantly so thank you for organising.  Bob and the 2 girls left before us so we did not have the opportunity of thanking them so could you please do it for us. I did leave a little something for them on reception.

We are now looking towards Christmas and could you provisionally book us in for lunch on Thursday 1st December. Perhaps you could let me have menu and pricing details when they are available.

Thank you

Wedding – Saturday 4th June – Overton Suite

Hi Nicole,

Wow is a word i would use....We both had such an amazing day, could not fault a single thing, it was absolutely brilliant.

Kieran is an absolute star, loved him, he was amazing, there was nothing that was too much for him, not one single thing was an issue.  He looked after my Keiran

when his nerves had completely gone, i had trouble with my limo not turning up and ended up being 45 minutes late, he was amazing about it and told me not to worry, and he looked after all our guests and made sure everybody was made more than welcome

Bob also was fab when he took over from Kieran , he always checked everything was okay and asked if there was anything i needed on a regular basis

The bar staff and waiting on staff where also amazing. We could not fault 1 single thing. Our day was just fantastic and i wish i could go back and do it all again

I would also like to Thank You for all your help organising the wedding, without you non of it would have been possible, so Thank You so so much for everything, including coming in on a Sunday to see us on your day off.

Yes there are pics on my Facebook, but i will send you some. They are amazing.

Thank you for everything

Afternoon Tea booking;

Dear Team.

Some time ago I purchased an Afternoon tea experience as a gift for the In-laws. Although it took some time to arrange and due to ill health they were not quick to set the date am told of what a delightful treat it was. They have recently enjoyed being pampered and spoilt by “Attentive and Kind staff members who were Prompt and Polite to deal with all questions and requests. Apparently, they took tea on the terrace and enjoyed a clear day and splendid views of the lowlands stretching to the Welsh Hills

Please congratulate your team, they have made the long efforts of setting up the day most worthwhile.

Elizabeth has been a guest of a friend from Church to a similar meal, and found that it did not compare well to your establishment, where the presentation the variety of menu and the amounts provided were all far superior, Well Done to your team and Thank You for the provision of such a day. We can strongly recommend Forest Hills Hotel.

Wedding – Saturday 25th June – Vale Royal Suite

Hi Nicole,

Thank you for your email, We really enjoyed our wedding day and thank you to everyone involved that helped the day go smoothly,

I would like to Thank you Bob & Kieran for making our day, Kieran & Bob are absolute Gentlemen and made us feel like royalty.

Speciality Wine Evening – Friday 24th June – Restaurant


Morning Nicole

We had a lovely time on Friday evening, everything went well and will certainly attend another one of these in the future.

Hi Nicole

The evening was great, everybody was most helpful from check in to check out, really enjoyed the food and wine. We shall be back. Please add us to your mailing list.

Good Evening Nicole,

Thank you for your email. We both enjoyed the Specialty Wine Evening on Friday. We were not only impressed with the great food and wine but also the attentive service we received throughout the evening. We are hoping to attend another of your wine events in the coming months and we would be grateful if you could add us to your mailing list to keep us up to date with forthcoming events.

Thank you for a very enjoyable evening and overnight stay at the Forest Hills Hotel.

Hi Nicole,

Words from the birthday boy (husband) ‘We had a fabulous evening.  Everything was well presented, the food was delicious and the wine went down very well.  The whole atmosphere was perfect and we are already looking forward to coming along again.’

Hi Nicole.

Please keep me updated for forthcoming events. Foresthills is our second home because of nights like last Friday, it was truly amazing. The whole menu was fantastic with the fish main course the star. Foresthills gets better with every visit. We cannot yet book the next events until we know what else we need to fit in, but we shall be booking when we can. Many thanks

Gourmet Evening – Friday 4th December – Restaurant

Hi Tina

Just thought I would drop you a note to say how much we enjoyed Friday night. Everything was great despite the fact that Chris managed to miss the evening by breaking his wrist. Isn't, it amazing the lengths some people will go to to have a night off. Seriously though, I am sure that his preparations guaranteed the success of the evening. Please tell him we are thinking about him.
Please tell all the girls that we wish you all a Very Merry Xmas and a Wonderful New Year.

Hi Tina, Let me tell you, it was just fantastic, we can’t wait to tell Stuart and Karen just how good it was, they are on holiday at the moment.  Carole and I were on our own which doesn’t happen too often and we thoroughly enjoyed every part of the evening.  The sommelier was really good and knowledgeable it was good to speak with her during the evening.  Everything went like clockwork, the team did very well.  You may have noticed that we do like coming to Foresthills, we were trying to work out how many times we think it will 11 times including Sunday.  Hope you have a great Christmas and New Year and get some time to relax as well  All the best

Christmas Lunch – Tuesday 8th December 2015

Charlotte, We enjoyed a very good lunch yesterday. We have been coming for many years and know your regular staff. The service was excellent.  I have booked 13th December 2016 (2nd Tuesday in month ) for next year and will confirm at the end of January

Best wishes for Christmas & the New Year.

Turkey and Tinsel Dinner – Wednesday 9th December 2015 – Restaurant

Hi Tracey,

I thought that I would drop you a line to let you know that our Christmas meal was a great success. All of the group commented positively about the food, drinks and décor. The table was well dressed and it was an excellent location for the size of the group. They were all pleased about paying for everything in advance as it stopped that embarrassing search for the missing payment!! 

As usual, the waiting staff were spot on; Courteous, polite welcoming and efficient thus adding to everyone's enjoyment. I spoke to them on the way out to thank them. As organiser, I received many plaudits so I pass them on to you!

I hope that we can do the same next year, if that's not tempting fate too much!!  Have a lovely Christmas,

12th December – Motown Night – Vale Royal Suite

Large Group x 70 - Hi Tina Further to our chat a few minutes ago. Saturday was really good thanks, everyone seems to have enjoyed themselves. The food, service and entertainment and accommodation were excellent.  

Frozen Panto – 13th December – Vale Royal Suite

Hi Tracy,

Our Grand Children had a ball at the Frozen Panto.  I thought the event went really well and the artists worked so hard and came across really well.  They didn’t leave until every child that wanted one had a photo, they were brilliant.

Thanks again, have a great Christmas and New Year

13th December – Delamere Suite

Good morning Tina,

Thank you for organising our Christmas lunch function.  Everything went well.

The food was lovely.  It was well cooked and plentiful, thank you...

We enjoyed the event and the venue very much.  I would like to book the Delamere room again next year for Sunday 11th December...

Xmas Lunch – Wednesday 16th December – Hilltops

Hi Charlotte

Just writing to say that we came to the Forrest Hills for lunch today and I would like to say thank you. We all had a lovely time, the food was excellent and the staff were very attentive. We will certainly recommend you.

Have a great Christmas and all the best for the New Year.

Michael Buble Dinner Dance – Friday 18th Dec – Vale Royal Suite

Hi Charlotte,

Please thank the staff working at the Buble Tribute night on Friday 18th.  Food service was slick and well organised, staff friendly and attentive.  A well organised event . Well done to everyone.

Sunday Lunch with Santa – Sunday 20th December – Hilltops

Hi Charlotte

The lunch with santa was lovely on Sunday , the whole family really enjoyed it !

Private Christmas Party in the Conservatory, 19th December x 14

Hi Helen

We had our party on the 19th it was fantastic . Chris and your Staff  are most excellent .

The whole evening was put together with your professional staff  making it a sensational afternoon.

Please give our thanks to all concerned.

With our best wishes for Christmas and the New Year.

Coach Stay – End of July

Dear Tracey

I have heard very good reports from Monica about

how friendly and helpful were the staff and what a lovely view from the dining room.

30th Anniversary – Saturday 1st August – Vale Royal Suite

Morning Tracey,

We had a fabulous time thank you; both Graham and I couldn’t have wished for a better evening. The venue was ideal, the band excellent along with my cousin and daughters singing. We believe the food was also really good but we were both so busy hosting we didn’t get chance to sample it!

All our guests really enjoyed it and for those that stayed the night it helped them finish off the evening with lovely rooms and an equally good breakfast.

Thank you to you and your Team!

Spa Weekend – Saturday 8th August
Hi Tina, Yes, everything went really well, thank you! The hotel and spa facilities were brilliant! All the staff were extremely friendly and helpful. Thank you for all your help

Wedding – Saturday 15th August 2015 – Overton Suite
Hi Charlotte
We had the most amazing day thanks. Please send me Chris our day organizer surname as he was incredible an we need to thank him personally. We are in Ibiza now speak when we get home.
All staff at forest hills they were fab xxx

Family Dinner – Saturday 15th August – Restaurant

Hello Tina,

We would like to thank you and Charlotte for your time and patience over the last 6 weeks or so in arranging Michelle's meal.

We had a great time, the food was delicious and the service was very impressive.The young lady whose, name I unfortunately did not get who appeared to be in charge of the staff was extremely efficient and helpful. The chap behind the bar was equally so.

Once again thanks for everything.

Wedding – Saturday 15th August – Vale Royal Suite

Morning Tina!

I want to firstly thank you especially you Tina because you helped me a great deal in organising and sorting things and nothing seemed impossible and I felt you completely understood me and my needs and made some very welcoming suggestions to anything you thought maybe better than we had planned. You certainly know how to organise a wedding with very little fuss made and pressure on us. I was starting to wonder if we had remembered everything and something must have been forgotten but it wasn't it was perfect!

I have to say the whole day was fantastic my guest loved every bit of the day and the organisation was perfect. I didn't worry about anything and everything went to plan as I expected it to. The guest complimented us on the food including the buffet but most importantly the service they received from all the staff from your deputy, reception, bar staff, waiters and waitress but also the night porters. I know I had a lot of children and some guest at last minute informing us of dietary requirements and this was all amended and changed as when it happened wit smile and families felt very welcomed by all your staff.

The whole day was fantastic and I most certainly would recommend your hotel for our friends who live in the area and I cannot thank you all enough!

We had a fantastic day I thank you all for your hard work, commitment and fantastic time keeping which made the day seem so special. we didn't worry about a thing! The room looked perfect, the food was delicious, the drink flowed well, dancing all night but most of all nobody complained about anything only complimented about your service.

Thank you all for your commitment, hard work and dedication in ensuring that we had perfect day, fantastic hotel and defiantly a 10/10 from us :)

Wedding – Saturday 22nd August - Vale Royal Suite

Hi Charlotte & Tina

I just had to contact you to let you know how amazing everything was for our wedding.

The service from your team has been faultless, right from the start, through to the day before the actual wedding.

Elaine & the Staff on the day were fantastic. So polite, so attentive. Nothing was too much trouble. Making the whole day, and the following morning, a wonderful experience.

The food was to die for! Every single guest has commented on how delicious everything was.  So much so, we're already planning a meal in the restaurant when we return from honeymoon.

So again, thanks to you and all the fantastic staff at your hotel for making our day go without a hitch.

Graduation – Saturday 29th August – Vale Royal Suite

Hi Tina

It was a great evening - thank the team for me




Coach Group – 7th & 8th July

Hi Charlotte,

Just a quick thank you for the warm welcome we received at the hotel on our stay. Everyone enjoyed themselves, and would like to return as soon as possible. I’m sorry that I missed you – better luck next time. I shall be arranging another break in the area, possibly before the end of the year, but more than likely early next year, and will get in touch with you again once I have sorted my dates. Thanks for all your help on a personal level too. It was great to work with you, and I look forward to working with you again. Speak to you soon.

Kind regards,

Conference – Block bookings 2015/16

Hi Tracey,


You are utter, mega, super duper, magic, awesome and ACE!!

Thank you,

You go above and beyond for us and I for one really, REALLY appreciate it!  Makes my job much less hassle.

Forest Hills is awesome and I am always singing your praises at meetings etc.  Both the hotel as a whole and you as an individual. :)

Conference – 10th June – Manley

Hi Tracey

I have to say that I was impressed with the service delivered by your staff. I had many interactions with Michael in particular, starting at just over 8am when he added tables for me, and on several occasions doing the day. He was consistently helpful and reliable, and with a smile. The buffet was also appreciated.

This is a venue I will certainly be using again.

Malvern and Ledbury Cycling Group – 7-10th June

Hello Tina,

I hope this letter finds you well. Our Cycling Club are all back in the Great Malvern area now after our stay ay Forest Hills Hotel in Frodsham. I am  only sorry that we did not have the opportunity to meet again during our stay.

But I just want to say on behalf of our club, a BIG "THANK YOU" to you and your colleague Charlotte Rowlands for all your help both before and during our stay. We have been doing these Mini Tours for three years now - in 2013 we went to Wiltshire, staying near Devizes. Then last year, we went to Somerset staying near Wells and in 2015, we chose Cheshire, my home county. Let me tell you that everyone, without exception said that the Best Western Forest Hills Hotel was the best of the hotels we have stayed in by a mile.

Our rooms were very comfortable and well appointed. In our case, my wife and I enjoyed splendid views of the Mersey and Weaver estuaries and saw magnificent sunsets every night. I know that a number of our party took advantage of your leisure facilities and enjoyed either a swim or a sauna to relax at the end of a day's ride.

I must also say something about the food served at Forest Hills. Breakfasts  catered for everyone in our party, whether it was a continental  style they opted for or the "Full English". Your  breakfast staff were always cheerful and efficient. Nothing was too much trouble. Similarly, your evening menus  which we enjoyed in the Delamere Room were just superb. Everyone spoke very highly of  their meals. You really did do us proud . The Delamere Room serving staff deserve praise for their  service and attention to detail and for the speedy way in which they rearranged the tables after our meal so that we could enjoy our  after dinner entertainment.

Lastly, may I thank your maintenance staff for providing us with two  places to store our cycles. It was reasuring to know that they were safely locked up.

So, it goes without saying that our party really enjoyed their stay at Forest Hills. You will be pleased to know that two of our party - my organising colleague  Roger Keeling and his wife -  will be booking with you again in September to attend a college reunion get together of old friends. I hope to write up a short article on our Mini Tour for the Cheshire Tourist Board and will certainly give Forest Hills a well desrved mention  should it be published.

I noticed in the bedroom Information Pack that the Best Western Forest Hills Hotel had been awarded the Trip Advisor Certificate of Excellence in 2014 for the second year running. Frankly, after our three day experience of staying with you, I can understand why. Keep up the good work !

Here's wishing you and Charlotte all the best for the rest of the year.

Yours sincerely,

John Bentley.

On behalf of Great Malvern & Ledbury U3A Cycling Club.

Wedding – Saturday 2nd May – Vale Royal Suite

Hi Tina, Sorry it has taken so long to get back to you. Back off our honeymoon now and settling back into normality.  We had a lovely, memorable day and would like to say a very big thank you to you and all the staff at Forest Hills for making our day very special.  Everything went without any problems and everybody has said how good the day was. Thanks once again.

Wedding 29th May – Vale Royal Suite

Hi Tina,
We had the most amazing day on Friday can't believe how fast it went though so gutted it's over now but we're just about to set off for Wales staying there till Saturday. 
We couldn't of asked for anything more with our stay with you at forest hills, everything was brilliant from our rooms, to the food to the staff who were flawless.
They were (and you Tina) so very helpful & bent over backwards to make sure our day ran smoothly.
Could you please thank Kieran for us all too? He was outstanding & such a lovely man.

Thankyou for everything Tina we would every minute.

Kind regards Jenny & Baz xx

Coach Stop – Fri 22nd May

Morning Charlotte,

We just felt that we had to get in touch to say a very “BIG THANKYOU” to you and your team for all

Their help and kindness, plus the Chef and kitchen brigade for making our time at the Forest Hills Hotel on Friday 22nd May so very enjoyable. The entire staff, from the moment we arrived, was very attentive, polite, and a real credit to the hotel.

The staff in the restaurant toiled efficiently and effortlessly, without fuss or bother and with a smile to serve a delicious piping hot meal on to beautifully laid tables, in what was a perfectly sized dining room for our numbers.

It is so rare these days to have really good service that’s so very well organised, where everything runs smoothly we would have no hesitation in using your services again or recommending the Forest Hills Hotel.

On the coach journey home every one of the 27 children and 26 parents gave a very positive feedback on how much they had thoroughly enjoyed their visit to the hotel, and would certainly be telling all their other friends of the wonderful service and superb atmosphere that your hotel restaurant has to offer.

All the very best wishes for the future,

Wedding – Sunday 24th May – Overton

Hi Tina, Thank you so much for your best wishes we had an amazing day and we made a point of seeing Bob just before we left to say thank you to all the staff who helped to make it a very memorable day.  Guests from all over were very impressed with the hotel and Frodsham in general and I think some are coming for a weekend break later in the year.  In particular thank you so much to  yourself.  We really appreciated all  your help, support and professionalism in the planning, build up and with the final arrangements.  We would definitely recommend you and Forest Hills to anyone who is getting married or having a function.  Please pass our gratitude to all concerned.


Retirement Party, – 25th May – Conservatory

Hi Tina I would like to say a big thanks for the evening of the 25th May, on the occasion of my retirement.  The service and food was of the highest standard, all the Staff worked so hard to please everyone.  Chris was exceptional and looked after us all in a most professional manner.  Please pass on my thanks.

Party – Overton Suite – 30th May

We couldn’t praise Bob enough, from start to finish he was fantastic, so helpful and couldn’t do enough for us, everything went without a hitch on the day and the function staff were fantastic.

Wedding – Thursday 2nd April – Vale Royal Suite

Hi Tina,

Many thanks for your email and glad you liked the colour scheme/theme! We've just got back from our mini-moon we're having the big honeymoon in June hopefully, so something else for me to plan!

We very much enjoyed our day, made all the more stress free by yourself and the staff at the hotel, I think it's definitely in order to offer a few specific thank you's.

Chris very much helped me out the night before letting me have a peek at the rooms and practice our entrance to the music, it just put my mind at rest that everything was in order for the next day and to know he was on duty the next night too left me feeling in capable hands. Plus he was very chatty and down to earth which was just what I needed to hear!

Bob was great the next morning he definitely calmed me down on arrival as I was running a tad late but I think he managed to hold off the registrars whilst the photographer grabbed some photo's first, that was much appreciated.

Obviously yourself, Tracey and Charlotte who spent plenty of time dealing with my random emails and queries it all helped me keep an eye on things from this end, so thank you!!

Elaine was as efficient as ever and made sure things ran to time with dinner (despite a minor dress issue mid-way).

I've also had a lot of my guests mention one of your staff Neil, I met him briefly as he was collecting in the table name cards for me and he was very polite and helpful and a number of guests said he went the extra mile to assist with whatever they needed, so it's only fair to say that he was a real credit to the running of the day making my guests feel very welcome.

Lastly I have to mention Tamsin again, although I did also go and find her the next morning to thank her in person. You may or may not have heard that one of David's ushers managed to pour a glass of red wine down the front of my dress between the main course and dessert!! Without Tamsin and my bridesmaids help and reassurance I don't know what I'd have done. She reacted so quickly requesting, white wine, towels and hairdryers and within 30 mins you couldn't really tell what had happened to my dress, certainly none of my evening guests mentioned it! She even instructed the kitchen to hold the desserts until I was back so I didn't miss out, it meant we were slightly late with the night do, but other than that everything was just perfect!

So a big thanks to you all as I know the above are only a small number of people but you really made the day special for us from start to finish, thanks so much from the new Mr & Mrs Thomson !

Family Sunday Lunch – Sunday 5th April - Delamere

Tina, Just a short note to say Thank You for arranging my Mother in Law's 80th Birthday Party on Sunday, Every part of our request was met, the Staff were excellent, nothing was to much trouble the Food was excellent and I am pleased that all your efforts contributed to her enjoying a wonderful day. Please pass on my Thanks to all the Staff and I can assure you we would not hesitate to use or recommend your facilities again in the future.

Craft Weekend 27th – 29th March – Delamere Suite

Hi Helen

Well what can I say apart from thank you to all the staff for another fabulous weekend.

I've attached the best photo of the weekend and I'm sure you understand why we all love Chris!!!!! ( This can be seen on our facebook page!  Best Western Forest Hills Hotel )

Private Dinner – Saturday 21st March – Vale Royal Suite

Hi Tina & all the Events Team

What a wonderful evening we had! Thoroughly enjoyed by everyone. Everything worked perfectly, Our compliments to the Chef the food was very well appreciated, especially the Sticky Toffee Pudding!!! It was nice to meet up with Tracey again - can’t believe it is 35 years since I taught her!!! I am so glad that she made herself known to me, when I first saw her I thought ‘we’ve  met before’ but couldn’t put ‘a handle’ on it. As soon as she mentioned Murdishaw it was  back like a flash.We will certainly be back next year so could you provisionally book the same venue for the 12th or 19th March 2016, if available.  Once again many, many thanks for all your hard work.

70’s & 80’s Dinner Dance – Saturday 7th March  2015 – Hilltops Restaurant

Group x 39 Tracey, just a quick note to say that everything went really well on Saturday night.  The food was excellent ; the DJ and music was great all night and the atmosphere was great amongst all those there.

Party x 12

Hi Charlotte - we had such a good time!! It was a brilliant night and we have all got some great memories! (and some funny photos haha)

Party x 7

Hi Charlotte,  We all thoroughly enjoyed it.... The whole evening was brilliant, we danced that much we didn't have time to drink all our wine!! Haha!

I'm now looking forward to the gourmet night with my husband, brother & sister in law on 20th.

Thanks for all your assistance with the bookings.

Kidderminster Bridge Club – 12th – 15th March

KIDDERMINSTER BRIDGE CLUB would like to thank all concerned with giving us one of the best week-ends we have had. The staff is certainly one of the most efficient, pleasant and helpful we have experienced and everything connected with the Hotel was spot on.  We look forward to visiting you again.


Sunday 1st February – Delamere Suite – Family Gathering – 80th Birthday Celebrations

Hi Tracey,

Thank you very much for all the help re my Mums 80th party.

It was all great, food was loverly, staff were excellent and it could not have gone


I spoke to Elaine Green yesterday and thanked her.  She has an admirer in my

grand daughter Olive (2and half years old)  who took a real shine to her and followed her everywhere.

I think that if she could take her back to London with her she would have done.

Once again a big thank you.


NYE – Hilltops Restaurant

Hi Tracey

What a great night. The food was excellent, the ambience great and it was really good to share a table with Doreen and Glynn. Kieran and the team worked really hard to make the whole evening a great success,it was unfortunate that Chris's injury kept him in the background but even then he managed to do the rounds and wish everyone a Happy New Year.

We may be jumping the gun a bit but could you possibly book in for next New Year, usual rooms and a window table if possible.

We all wish yourself and all the events team a Very Happy and Prosperous New year.

Christmas Package

Hello Tina and gang

I just want to say thankyou very much for sorting our Christmas break, we weren't an easy family to sort with one just coming at night and some staying 2 nights and one birthday boy and 3 dogs but you did a fab job thankyou.

Our stay was brilliant the food as excellent and the Quiz on Christmas day night was great fun just made the night for us brilliant, the lady that was on duty all the time (ididn'tget her name) ( Elaine Green) was fantastic she did the quiz and bingo sorted the birthday cake everyone was so friendly and helpful and great with our 4 year old Connor and our 3 dogs. will be coming again with out doubt.

Wedding – Saturday 29th November

Hi Charlotte

It’s my first day back today, hitting the ground with a big bump!!

We had a brilliant day, all of the staff were great especially Kieron and Elaine.  The bar staff were also brilliant, I don’t know how they put up with us!!

Thank you for all your help and patience.  And for keeping the secret about the singing waiter!!

Murder Mystery – Hilltops Restaurant – 1st November:

Party x 4:

Hi Tina, It was absolutely brilliant thank you.  We are definitely coming again if you do one next year.  Please will you let me know when you have decided on the date for the next 80's night too? Thanks

Party x 4:

All four of us had a really enjoyable stay , one of the things we all appreciated was the “Friendly” attitude of ALL the staff , from reception, household members , bar staff , catering and events manager. Just little things make a big big difference. Already recommended friends and family to try the “Forest”

Thanks for a lovely time.

Party x 2:

Bloomin fab....I'll book the Valentines.
Thank you for all your help, The staff at the Hills were really lovely as usual..

Party x 2

Yes, we had a lovely evening. The room looked great and the theatre group were really good.

Looking forward to the next event.

Party  x 15

Hi Tina

We thoroughly enjoyed our stay. We would appreciate it if you could let us know of any more special events coming up, or for next year.

Party x 5:

Hi Tina We had a lovely time thanks. We all had a good time though so thanks to all the staff


75th Birthday – Sat 8th Nov – Overton Suite

Hello Tina and Team

I just want to thank you all for helping to make our event on Saturday an amazing experience. The food was wonderful and everybody was so helpful. Bruce had a wonderful birthday party and I would certainly recommend your venue to others without doubt.

7th – 9th November – Craft Retreat Weekend conference – Vale Royal Suite

Hi Helen

The weekend was really successful and all the little bunnies went home happy. The hotel staff were excellent and we were able to raise a nice tip for the restaurant  staff. In particular, the new attendees were very complimentary about everything.


Conference – 13th November – Overton

Hi Tracey,

Sandy  passed comment that it was a fantastic lunch last Thursday (the carvery)  VERY VERY happy with the service from staff too.


Schools Conference – 13th & 14th Nov – Manley

Hi Tracey

Everything was perfect!  I was there Thursday afternoon and came back on Friday morning and everything had ran like clockwork.  I’ve had lots of compliments about the food both at Dinner on Thursday and lunch on Friday so thank you for looking after us

Gourmet Night – Friday 14th November – Restaurant

Party  x 2 – Really enjoyed it and Mr McCabe as the speaker !


Party x 3 – Hi Tina, Friday night was of the usual high standard. The food was really good, especially the fish course . The wines were good and Kieron was his usual sparkling, witty self. All in all, a very good evening.  The walk in shower in the room you arranged for us, 116, was much appreciated, all of us had a marvelous evening and we can't wait for the 5th December.

Party x 6 Hi Tina, (Charlotte & Tracy) We feel so lucky that our friends introduced us to Forest Hills Hotel Gourmet evening.  We rarely miss one unless it is unavoidable, we think the quality and value for money is exceptional and the warm welcome and comfortable atmosphere really make each stay memorable.  The food and the wine are always good and more often than not, excellent.  Having said that each occasion is a tuff one to beat but I think the extra event in November was the best so far for us; please keep doing what you are doing.  We have in turn introduced our friends and relatives to Forest Hills who have also attended the Gourmet evening and sampled your lunch time menu with very good feed-back as well.


Ladies Lunch – Restaurant – 20th November

Everything was lovely, they were initially concerned as it was so busy, but they were thrilled, the service was super especially considering how busy we were, everybody who attended had only positive things to say and had a fantastic time.


Marie Curie Charity Event – Sat 22nd Nov – Vale Royal Suite

Hi lovely,

My mum came to pick Bungo the bear up and I gave her a card to drop in for you...have you not got it? I will check she not forgotton!!!

We had an amazing time and it was all so well organised, food was amazing (commented on by lots of people), all the staff were so helpful!!!

I really appreciate all your help. We could not have asked for a better evening!!!

If my mum still has the card I will drop it in on Monday for you!

Thank you so much again for everything....you are all Fantastic xxxxxxxxxxx

Wedding – Saturday 16th Aug – Overton

Hi Charlotte. Just to let you know we had a fabulous day. Everyone has commented on how lovely the food was, some people have even said it's the best food they've had at a wedding!! All the staff were great too.. Thank you very much for a fab day! Me & Mrs xx

Renewal of Vows – 31st August – Conservatory & Restaurant

Hi Tina

Everything was lovely.
Staff are excellent at Forest Hills.
Everything ran smoothly and was well coordinated.

Spa Package – Sat 6th Sept

Hi Charlotte,

Thanks for the mail. My wife really enjoyed the Spa package on the weekend. The facial treatment was excellent, very relaxing and she also enjoyed the meal at the restaurant. The room was very nice and quiet.

Spa Pacakge – Saturday 20th Sept

Hi Charlotte and Tina,

Just wanted to thank you both for arranging our spa day/night last Saturday.

All the girls and myself thoroughly enjoyed it, treatments were fabulous and the evening meal was beautiful. The staff were helpful too.

I'm sure we will be back again.

27th September -  Grazia Editor – Stay with his husband and his dog Barney (a loveable labradoodle).

Hello darling

I just wanted to say a huge, huge thank you, for sorting out our stay at Best Western Forest Hills (did you see my tweet? I'm tweeting again).  The staff were amazing - super friendly and Barney was even presented with his very own ball when we arrived! It's a lovely part of Cheshire - we had some great walks and it was so good to see my mum.

I'm looking forward to putting the hotel in Grazia and I'll try and get it into Essentials too.

Big thank you once more!

Nic xx

Private Dinner - 4th June - Overton Suite

Good morning Tracey

Very many thanks for arranging the evening for 4th June Birthday Party.  Everything went well and I think all the ladies present enjoyed themselves.  The guests of honour commented on the salmon main course and I think they will be experimenting with the recipe at home.

Please pass my appreciation to the waiting staff and also those in the kitchen for a very successful evening.

80’s Night – Saturday 7th June – Hilltops Restaurant

Party x 6

Just a quick email to thank you for another fab 80’s night last night.  The DJ was great and he played a good range of songs.

Thanks again and don’t forget to let us know when the next night is.  Do you do 90’s nights too?

Party x 4

Hi Su

I wanted to express my thanks after attending the 80s night on Saturday.

It was BRILLIANT!! We had a ball, was great to see everyone dressed up and making the effort, some brilliant outfits and was great to see the staff dressed up and getting involved.

The group that attended with me thought it was brilliant also and we are already discussing coming back for the next one!!

The food was fantastic, the desserts were to die for, would you please pass on my thanks and appreciation to all involved, including the chefs, I know it all takes a lot of hard work and effort to bring it all together!

Brilliant night, brilliant music, brilliant people!
Many many thanks

Overnight Spa Package – Saturday 14th June

“Had a fab time – thanks to all”

Evening Wedding Reception – Friday 20th June – Overton Suite

Hi Charlotte

We had a fab time in Greece and our party on Friday was brilliant. I can not thank all the staff at forest Hills enough, everyone was so helpful and could not do enough for us. The hog roast went down a treat all our guests had seconds. Our hotel room was lovely and we would love to come and stay again, to have  little break.
Thanks for all your help, am only sad that it is all over.

Wedding Saturday 22nd June – Overton Suite

Hi Su. Just to say everything went really well on Saturday. Kieran and Elaine the manager was absolutely amazing  as were all the staff.

Private Dinner – Wednesday 25th June – Delamere Suite

Hi Tracey,

It was fabulous and particular thanks too to Chris who really helped.

Thanks again for your help

Wedding –Saturday 28th June – Vale Royal Suite

We would like to say a big thank you to everyone who made our day so special. The event was really well organised and Elaine did a really good job of ensuring the day ran smoothly for us. Everyone who attended, thorouhly enjoyed the day from start to finish. The food was excellent and plentiful and the staff were superb  and very helpful, nothing was too much trouble for them. So please thank all your staff that did such a wonderful job, from the receptionists, catering staff and leisure club staff. We will never forget such a brilliant rememorable day.

Once again, many thanks. You will be highly recommended.

70th Birthday Lunch – Saturday 12th April 2014 - Restaurant

Hi Su,

A rather belated note to say thanks so much for helping us organise this. It went perfectly - I can't think of a single thing that could have improved the experience. I have posted a review on booking.com rating you highly.

Wedding – Saturday 26th April – Overton Suite

The Bride posted the following on Face Book following the wedding:-

“I would like to say a massive thank you to all the staff at forest hills! I had my wedding here yesterday! Kieran and Elaine were fantastic, so helpful in every way! The food was delicious and staff were so friendly! I cannot fault anything! Thank you guys so much xxx

Golden Wedding Anniversary – Sunday 4th May – Overton Suite

Everyone had a wonderful time.  The food was lovely, the DJ did a great job on the night, the staff were brilliant, and Bob was absolutely lovely and went more than the extra mile.

70th Lunch – Sunday 4th May – Restaurant

Hi Tracey

Everything was excellent, the food was good and the staff very helpful.

We all had a great time. Thank you.

Communion Celebration – 10th May – Delamere room

Hi Su, it went really well thank you. All had a fantastic time.  Food was excellent and everyone commented. Staff were  great and attentive.

Hope you enjoyed your time off. Be contacting you as my son will be making his communion next year!

Evening Wedding – 10th May – Overton Suite

Hi Su,    We all had a fantastic evening at forest hills. The food was fantastic, everyone we have spoken to since has said how tasty it was! The DJ played exactly what we were hoping for, a good mix of old and new, that kept the dance floor full from start to finish.

Please pass on our thanks to Mr Payne and all the bar staff who did a great job. We will definitely be recommending the venue to others.

Swimming Party – 11th May – Leisure Club & Delamere
Hi Su, it was a great party and the staff  were very helpful.  Thanks for your help in getting it organised.

Christening – Sun 11th May – Overton

Hi Tracey

I hope you had a great holiday?I just wanted to say a big thank you to you and all your team for making Zachs christening party so special for us all.  The staff on the day were absolutely fantastic, so polite, professional and helpful.

Murder Mystery Night – Sat 2nd Nov – Restaurant

Party x 2 Hi Tracey,

I just wanted to drop you an email to say that we thoroughly enjoyed Saturday night.

The rooms were lovely and there was everything we needed. We enjoyed all the leisure facilities and breakfast and found your staff to be very helpful and polite.

Hope to see you again at some point.

Party x 4 Hi Tracey we had a great time thanks. We thought it was really well organized given the amount of people who were there. Chris on the restaurant did a great job as did all the staff and our friends enjoyed the night too. We will definitely be back

Party x 2 Hi Tracey, I can't begin to tell you how much we enjoyed our stay, the whole experience was fabulous, the staff are absolutely wonderful and work so hard to please you the rooms we had where beautiful and I couldn't believe they had catered for my coeliac disease with no fuss at all, even to the point that I was able to enjoy gluten free coppice cake for dessert which was soooo yummy :) we are really looking forward to coming back again as soon as we possibly can, maybe in the cheaper rooms so we can book before christmas :) I have left a review on TripAdvisor also.

Thank you once again and hope to see you very soon.

x 6 We had a very good time and did enjoy the event. We must compliment you on your choice of manager of the main room, he was probably the best manager we have come across, we will recommend you on again and if we are in the area we will stay again

Party x 7 We had an amazing evening and even won in the end receiving a bottle of wine and certificate. Thank you.

Christening – Sunday 3rd Nov – Overton
Hi Tracey,
We all had a brilliant day yesterday and would like to say a huge thank you to you and Su for arranging it all, everything was perfect.
We would like to thank all the staff as well, they were excellent and the buffet was beautiful, all the guests commented how nice it was.

Christening – Sunday 10th October - Overton Suite
Hi Su,
Was absolutely lovely thanks - please pass on our thanks to all the staff, they were really pleasant and helpful and food was delicious!

Renewing Vows – Sat 28th Sep – Vale Royal Suite  
Hiya Tracey,
Could you pass on our heartfelt thanks to the Management and staff at the Forest Hills for their support in mum and Alans party on Saturday 28th September, the food was beautiful and the staff were all polite, helpful and added to the wonderful atmosphere!!

Please thank Keiran for going the extra mile when he brought in his own speakers & laptop - it saved the day and enabled us to play our video .

We have had numerous parties with you over the past 5 years and have never been disappointed. As an ex publican myself I know the hard work that is involved with organising and holding events, so a big well done is in order.

Wedding – Sat 28th Sep – Overton Suite
Hi Tracey, Thank you!
We had the most perfect day so a massive thank you to yourself and the team at the Forest Hills for making that happen! A special thank you to Bob who was fantastic on the day of our wedding too!!

We'd be happy to recommend the Forest Hills in the future!

Thank you again.

Conference – Thur 10th Oct – Vale Royal Suite & Conservatory

Hi Tracey, I didn’t manage to catch up with you before I left yesterday afternoon, but just wanted to thank you and all your staff for once again for a brilliant day. It was certainly a lot less hassle for me than in previous years, possibly because the numbers were less, but the day itself went really really well and the evaluation forms showed that the delegates appreciated the venue. Elaine isn’t in the office today, but I’ll catch up with her on Monday to see if we can provisionally book for next year, possibly on Thursday 9th October if you have availability.

Once again, a huge thank you.

Mountain Spa Break – Fri 11th & Sat 12th Oct

Sent an email checking all went well, received the following reply;-

Hi Tracey, We had a wonderful, relaxing time - thank you.  The therapists were lovely and the treatments we had were perfect.  We both really enjoyed it and hope to come again in the not too distant future.

Thank you for all your help in making it a great time for us.

Bee Keepers onference – Sat 12th Oct – Vale Royal Suite

On Saturday I attended the Cheshire Beekeepers Convention at your hotel and I would just like to say that I found your staff, without exception, to be pleasant, attentive and efficient, so well done to all.

Conference – Wednesday 16t